Why people leave your website
You’re in a crowded exhibition hall meeting lots of new people in your industry. What draws you to a person only to decide it might be a better idea to fake a bathroom break? What gets you hooked, makes you want to take a card, and place an order there and then?
Think of your website as one of these people in this room. In a sales environment, the aim is to attract attention to a product, generate interest and make a sale. Your website is your flyer, your yellow pages entry, your marketing pitch, your brochure, your voice online. The aims are similar. There are aspects of our websites that attract users but also aspects that repel them. It’s important to be aware of both.
Getting a user to your site is only the first step. Creating a site that makes them want to explore further is the next challenge – and the final goal? Converting that view into an interaction. The longer someone is on your site, the more likely they are to move further through the sale process.
There might be elements of your website that put users off and click that ‘x’ that you might not even be aware of. This handy infographic from the lovely folks at KISS metrics highlights some key points about what makes users leave a website.
Click to enlarge the infographic.